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Writer's pictureTaylor Rubalcava

What is 'scraping'?



When you install Propane Chat on your site it automatically begins scraping your website so that it can answer any and all customer questions related to any information on your company's site. This can take up to 30 minutes after first installing Propane Chat.


When Propane Chat scrapes your websites, it is as if it were 'reading' all of the publicly available pages of your website and committing them to memory. Then, when a customer has a question it has the answer. If you make a change to your website you may need to have Propane Chat 're-read' your website so that it'll have the most up-to-date information. To have Propane Chat re-scrape simply press the 're-scrape' button found in the Propane Chat Dashboard under the 'Scraping Settings' tab.


If you want to teach/train Propane Chat to know even more about your organization you can via Chat Corrections and Training Documents.



Download PropaneChat for free today: https://app.propanechat.com/auth/signup


Have more questions about PropaneChat or want help setting up your personalized AI Chatbot? Feel free to ask PropaneChat yourself using the chat feature on this website or reach out to us at hello@propanechat.com.

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