top of page
Search
  • Writer's pictureTaylor Rubalcava

Using Propane Chat Chat Corrections

PropaneChat, the live AI Chatbot for Wix sites, offers many powerful features to make answering your website visitor's questions easier and faster than ever, 24/7.


Critical to any automated system is customization and correction. While PropaneChat is trained by the content on your site out-of-the-box, and can already answer customer questions, it may not be perfect just yet.


By adding a chat correction you can customize the way PropaneChat responds to customer queries. Here's how:


1. Visit the PropaneChat Dashboard at manage.wix.com.



2. Type in the question.

Navigate to the 'Chat Corrections' section. To add a chat correction to Propane Chat type in the customer question that you would like to add a custom response to in the 'Question' text-box. Anytime a website visitor asks this question (or any re-phrasing of the question) your custom response will be given.





3. Type in the answer.

Then type the custom response into the 'Answer' text box. Click 'Save'.


PropaneChat is based on a powerful AI Engine so it can make logical deductions while sticking to your website's content and Chat Corrections. As a result, even if a customer asks the same question, but with different phrasing, PropaneChat can still respond using your Chat Correction.


You can add as many Chat Corrections as you like as well as delete or edit any previously added chat corrections by looking just below the save button.


We look forward to Fueling your customer engagement and customer support one chat at a time.


- The PropaneChat Team




Download PropaneChat for free today: https://www.wix.com/app-market/propanechat


Have more questions about PropaneChat or want help setting up your personalized AI Chatbot? Feel free to ask PropaneChat yourself using the chat feature on this website or reach out to us at hello@propanechat.com.



177 views

Recent Posts

See All

Interruption Cool Down

Propane Chat, the AI Chatbot for Wix, offers many powerful AI customer service features and capabilities. One of which is the ability to live monitor AI-customer conversations via our Wix inbox integr

Training: 'skipping pages'

Propane Chat, the AI Chat bot for Wix, offers you many ways to customize and train your site's AI engine. When Propane Chat is first installed it will read / scrape all of your website's publicly avai

Comentários


bottom of page