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  • Writer's pictureTaylor Rubalcava

Smart Responses

Propane Chat is the fastest and smartest AI Chatbot for your website. It responds conversationally in seconds, often before a human could have typed a response to the customer's question.

While AI technology is getting better every day, there is still a trade-off between speed and intelligence. We know that a quick response is important to customers which is why we are happy to introduce the Smart Responses feature.

In the Tune Responses tab of the Propane Chat Dashboard you can now switch between the GPT-4, GPT-3.5, and Smart Switching AI engines.

GPT-4 has superior reasoning skills, but is significantly slower than GPT-3.5 and may take longer to respond to a customer.

GPT-3.5 is the fastest AI model available and, while less intelligent than GPT-4, it is still able to accurately answer the majority of customer questions across many industries.

Smart Switching is a hybrid of GPT-3.5 and GPT-4, giving you the best of both worlds. It can deliver both speed and performance by intelligently and automatically switching to the GPT-4 AI engine for more complicated customer questions, and using GPT-3.5 for less nuanced queries.

We strongly recommend using Smart Switching because of its better performance and overall enhanced customer experience. Smart Switching is the new default with the Fire and Torch plans.

Thanks for using Propane Chat! We hope that you find Smart Responses helpful. We look forward to fueling your customer engagement one chat at a time.

- The PropaneChat Team

Install PropaneChat for free today:

Have more questions about PropaneChat or want help setting up your personalized AI Chatbot? Feel free to ask PropaneChat yourself using the chat feature on this website or reach out to us at


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